Frequently Asked Questions
Got a question? We are here to answer!
Orders are fulfilled within 1–3 business days. Shipping times vary based on the carrier and option chosen, typically taking an additional 3–8 business days depending on the chosen carrier.
Yes! International pioneers are welcome to purchase our Canadian product though it should be kept in mind that our return policy and satisfaction guarantee will be applied differently. Learn more here.
Please make sure you tracked your order with your tracking number or email us ay info@forepadofficial.com if the problem persists.
We want you to be completely satisfied with your purchase. If you’re not, we’ve outlined our return and refund process here.
No, we do not currently support exchanges.
No. Dry-erase ink peels off at the contact of water. For best results, do not use it underwater. You may use it in humid areas, but make sure to protect the surface from direct contact with snow and water.
Yes! Our markers use alcohol-based ink, which renders it freeze resistant to up to -12 degrees Celsius or 11 degrees Fahrenheit.
No. While the Forepad is designed to deflect impacts and absorb mild shocks, it only offers limited protection and should not be used as a substitute of personal protection equipment.
It probably will. On it's tightest setting, the Forepad will accommodate 10 inches (25cm) forearms and 6.25 inches (17cm) wrists. On it's loosest setting, the Forepad will accommodate 13.5 inches (35cm) forearms and 7.25 inches (18.5cm) wrists. Upon receiving the Forepad, may it be from the Forepad Starter Bundle or simply The Forepad, you will find 3 modular extensions that you can add or remove for optimal comfort. Each extension adds 1.75 inches (4.5cm) of play and can be added on a previous extension to infinity!
Need more than 3? Consider grabbing yourself an Extension Pack on your way to checkout!
To wash the part of the Forepad that is in contact with your skin, simply wiping with a wet soapy cloth will do the trick. Soon enough, we will add cleaner bottles and care products so you can have your Forepad looking like new without any chemicals!
For optimal conditions, keep your Forepad in its complimentary microfiber pouch and indoors. But the Forepad is a rugged notepad, so you don't have to put it back every time you're done with it. Leave it where you put your other tools and you should be alright!
No. The Forepad is designed to be scratch-resistant for the toughest jobsites but will suffer damage under repeated and important abuse.
You should never scratch the surface with any hard objects or other cleaning products than the one provided as it may damage the writing surface permanently. That's why when not in use, it should always be kept in a safe place and in its polyester pouch.